Outsourced services will dominate Property Management industry

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Outsourcing will now soon be on top recommended service in property management industry.

(Updated at September 18, 2017)

Outsourcing non-revenue generating services is the way of the future for Property Management companies and will allow Property Managers to concentrate on their core strengths and growing the business.

Property management assistance work, inspections, maintenance and Trust accounting services can all be outsourced in some way, shape or form, it is the way of the future. Getting and retaining quality staff is becoming harder and harder so by outsourcing routine tasks it allows for business continuity whilst allowing permanent staff to focus on their core strengths and growing the business.

Virtual Property Manager (VPM) frees up property managers and agency principals to grow your business by taking away all of those necessary but non-revenue generating tasks that take up to 70% of your valuable time. After all one of your key goals is to create a better experience for property owners and tenants by offering the best customer service experience.

The property management office of the future must retain a personal touch but its back office can be delivered remotely and scaled as needed whist achieving significant cost advantages. Our service is the perfect combination of remote highly trained, specialist property management assistants and streamlined processes that are brought together using leading edge cloud based technology. Using your existing trust accounting and property management system, your existing business rules, tradespeople and contractors we replicate what works best for your agency.

No one else in the Australian property and outsourcing market today brings together the people, processes and technology to deliver a property management service like Virtual Property Manager©.

Virtual Property Manager works behind the scene and our public face is a “white label” operation. All of our written communications from your software with your tenants and property owners are branded with your name, address and logo and we provide a dedicated property management assistant phone line and cloud based services, to manage the majority of your property management needs.

 

About Peter Springett

Peter has more than 40 years’ experience designing & launching new technology based solutions into the UK, Australian US & NZ markets and has over 20 years bureau and outsourcing experience. He was founder and former public officer and secretary of the Australian BPO Association.[/vc_column_text][/vc_column][/vc_row]

Top 10 tasks for Virtual Property Manager Assistants

Here are top 10 tasks for Virtual Property Manager Assistants that you can outsource to.

Have you been driving yourself sick working harder and harder for less satisfying results? If you work in real estate, you’re not alone. Property Managers and realtors are choosing to hire Virtual Property Manager Assistants and here is a of the Top 10 tasks that Property Managers request assistance with!

Repairs & Maintenance – including receipt of the repair request from the tenant, property owner or property manager, arranging the repair, through to checking that the work has been completed correctly and the tradie invoice is verified and paid.

Property Inspections – including arranging the inspection visit with tenant, ensuring that the property profile is up to date, transcribe audio recordings or format mobile app based property inspection reports through to updating the property profile in the Trust Accounting system and sending copy to the property owner and property manager.

Pre & Post Tenancy – including advertise property, arrange open house, review tenant applications, produce short list, manage tenant self-interview, conduct reference & finance checks, assist with preparation of lease, manage bond, tenant on-boarding and manage end of tenancy process.

Financial Services – including Trust & General Accounting, manage rent arrears and payment reconciliations such as rental receipts and payments to property owners, tradies etc.

Marketing – including website development & management, social network management, SEO & SEM, content marketing, produce agency eNewsletters, manage your Facebook & LinkedIn pages, post blogs and manage Internet marketing campaigns.

Email Management – including managing your spam and low-level emails so that you can focus on your higher value and revenue generating tasks.

CRM & Database Management – including setting up, updating and managing your CRM and/or contact database. Make sure that your most important asset – your contacts, are always up to date. We can even assist you with maintaining regular points of contact.

Appointment & Calendar Management – Let your virtual property assistant help you to manage your most precious resource – your time! By arranging & confirming appointments and manage your Calendar/Diary.

Late Night Work – Many property managers choose to have their virtual property assistant work a later shift, to manage after-hours calls or complete other tasks, to get you ready for the next morning.

Errands & On the Run Tasks – As your virtual property assistant is always available, you can easily text, Skype or message them, while you are ‘on the run’, to handle small, but important tasks.
Those are only part of the tasks for virtual property manager assistants. By outsourcing your team’s least profitable tasks, you’ll save time and money, while allowing your employees to achieve that elusive work – life balance.

 

About Peter Springett
Peter has more than 40 years’ experience designing & launching new technology based solutions into the UK, Australian US & NZ markets and has over 20 years bureau and outsourcing experience. He was founder and former public officer and secretary of the Australian BPO Association.

Keys to success in the Property Management business

Learn some tips to gain success in the property management business.

Successful property managers are good with people, pay meticulous attention to detail, and are straightforward in their dealings with clients, tenants and contractors.

As more and more of your revenue comes from property management the challenge is to grow your business and provide a professional and comprehensive property management service, without pricing yourselves out of the market.

We understand that it’s not easy surviving let alone competing in an ultra-competitive market with margins shaved to the bone and being constantly forced to do more with less.

Your clients want better service faster and are not prepared to pay more for it and you struggle to keep up with the demand. After all you can only break yourself in to so many pieces.

All that is about to change with Virtual Property Manager (VPM). Business concepts that were unimaginable five years ago are now mainstream. Some of the most profitable real estate companies in the world are outsourcing their back office processes. By outsourcing their back office, they are freed up to concentrate on growing their business by re-directing their energy towards personal relationships, which is the key to growth and retention in property management.

Virtual Property Manager is a brand new support business that provides busy and time poor Property Managers with a seamless, on demand, end-to-end support service. VPM is a back of house solution that enables your business to grow twice as fast at half the cost. Virtual Property Manager replicates how you currently perform your property management tasks and processes but at half the cost.

At Virtual Property Manager, we work for you. Not the tenant and not the property owner. You.

Virtual Property Manager works behind the scene and our public face is a “white label” operation. All our written communications from your software with your tenants and owners are branded with your name, address and logo and we provide a dedicated property management phone line to manage the majority of the property management telephone traffic.

 

About Peter Springett

Peter has more than 40 years’ experience designing & launching new technology based solutions into the UK, Australian US & NZ markets and has over 20 years bureau and outsourcing experience. He was founder and former public officer and secretary of the Australian BPO Association.